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Bridal FAQ

Questions & answers

Everything you may want to know before your fitting, in one place.

Appointments & fittings

01

Do I need to book an appointment, or can I just come and see the dresses?

Yes, you need to, otherwise we cannot guarantee a free fitting room and an available stylist for you.

02

Do I need to book an appointment to see only accessories?

Yes, preferably, as we would like to help you try them on together with a stylist. If you want to try the accessories with your wedding dress on, we will need to book a fitting room for you.

03

How can I book an appointment?

  • Go to our contacts: you can either call us or message us on WhatsApp.
  • Send your phone number to us via Instagram, or use the “Book an appointment” form on our website.
04

Is there a fitting charge?

No, our fittings are free of charge at the moment.

05

How many dresses may I try on?

We do not recommend trying on more than 5-7 dresses, as there are only 2 major wedding dress silhouettes and the rest is a matter of detailing. A bigger number of options only confuses, and our job is to help you find your dream wedding dress, not to confuse you.

06

May I take my friends for the fitting?

Of course you may, but bring the people who know you and support you the most, and who will help you choose your dream dress, not theirs. From our experience we suggest bringing no more than 2 people: the more people, the more opinions.

07

Can I take pictures in the fitting room?

We strongly recommend not to take pictures, because:

  • The dress you try on will most probably not be your perfect size, so it will be clipped from different sides and will not look perfect in a picture.
  • You will most probably not have your bridal hairstyle, or even make-up.
  • A phone camera without professional lighting will not show the dress as it really is.

The image you see in the mirror will be completely different from the one in your phone, so sharing fitting photos with people who were not there will not do you justice.

Dresses & prices

08

Where can I see your whole collection?

Our whole bridal collection in Dubai is on our website. The website is updated daily, so if you cannot find a specific dress, it has either never been in our boutique or has already been sold.

09

What is your price range?

Our prices range from 3,500 AED up to 40,000 AED, and most of the wedding dresses are between 8,000 AED and 12,000 AED. We run different promotions every month, so some models may be on promotion and fall into a different price category; please contact us for current promotions. Each wedding dress has a # with its price range underneath for your convenience.

10

Do you have this dress in my size?

Most of our dresses come in one sample size, US 10-12. To make it your size, our professional team of tailors will work with you on the dress and make sure it fits you perfectly. You can also order your closest size, following the recommendations of your bridal stylist.

11

How can I order this dress?

It depends on the designer and whether the model is still in production. If you have on average 4-8 months before your wedding, the order can be placed. We also sell off the rack, so if you fall in love with a dress and have no time to order, you can take the one available.

12

Do you make custom-made wedding dresses?

No, we don’t. We sell ready-made bridal collections of world-known designers, but we make all the adjustments needed for the dress to fit you perfectly.

13

Do you rent wedding dresses?

No, we do not rent wedding dresses. But if you tell us your budget for renting a dress that has been worn many times, we are sure we can offer you a brand new one for this price.

Payment & policies

14

Do I have to pay the full amount, or can I leave a deposit?

You can pay the full price of the dress. Another option is a 30% down payment and post-dated cheques for the rest, with the last cheque paid before your alteration starts.

15

Is there a return and refund policy?

Yes, there is: 7 days refund, 30 days exchange. See our Refund and Exchange Policy for details.

16

Do you buy used wedding dresses?

No, we don’t, but there are special apps and websites for this service.

Alterations & accessories

17

I am hijabi. Do you do alterations in my case?

Yes, we do. First we choose the best dress for your body, then we try it on with ready-made inside shirts to see how it will look in a modest, covered version.

18

I bought my wedding dress elsewhere. Can I do alterations in your boutique?

Yes, you can! Please mention it to our team when you book your appointment.

19

What kind of accessories do you have?

We have all bridal accessories except shoes: veils, tiaras, headpieces, ring pillows, jewellery, earrings and jewellery sets, petticoats, push-ups, garters, gloves and sashes.

20

Do you sell wedding shoes?

No, we don’t sell shoes at the moment.

21

May I store my wedding dress with you?

We do not store purchased wedding dresses. Only dresses in the process of alteration are kept in the boutique.

After your wedding

22

I am a #VanilaBride and want to be featured on your social media. How do I send my pictures?