Refund and Exchange Policy


REFUNDED within 7 days.
EXCHANGED within 30 days.


RETURN and REFUND – 7 days from the date of first payment/purchase: item should be in proper condition, with the price tags and with original receipt.

 You must have valid receipt or proof of purchase.
 All refunds will be processed according to the original mode of payment.
 All purchased items to be verified against invoice prior to leaving the store premises.
 No refund of goods during sale and/or promotions.
EXCHANGE – 30 days from the date of first prepayment/purchase: in proper condition, with the original of the receipt, clean sole (if its shoes), no damages (for dresses and accessories). Exchange can be done for a lower rated item, the difference will be reimbursed by Vanila Studio DMCC the same way the original payment was made.


 For jewelry items and headpieces.
 For items AFTER TAILOR ALTERATION (wedding dresses, boleros, etc.)
 For ordered wedding dresses in case of the nature of dress purchase.
 If the item is not in proper condition (dirty, broken, worn, damaged, stained, etc.)
 If the item was on promotion or sale at the moment of the purchase


Gift Certificate Terms and Conditions:

  • Vanila Wedding Boutique gift certificate is not a cheque, guarantee, credit or charge document
  • Gift certificate cannot be exchanged for cash
  • You may use to make purchases only at Vanila Wedding Boutique in Dubai
  • Gift Voucher is valid for a period of six (6) months from the date of purchase/or acceptance
  • Gift certificate cannot be redeemed via telephone/email
  • In case the purchase values is less than that of the gift certificate, no change is given
  • Goods obtained via the gift certificate are not returned, but can be exchanged as per the company policy

Vanila Wedding Boutique