REFUNDED within 7 days.
EXCHANGED within 30 days.
GIFT VOUCHERS T&C.
RETURN and REFUND – 7 days from the date of first payment/purchase: item should be in proper condition, with the price tags and with original receipt.
You must have valid receipt or proof of purchase.
All refunds will be processed according to the original mode of payment.
All purchased items to be verified against invoice prior to leaving the store premises.
No refund of goods during sale and/or promotions.
EXCHANGE – 30 days from the date of first prepayment/purchase: in proper condition, with the original of the receipt, clean sole (if its shoes), no damages (for dresses and accessories). Exchange can be done for a lower rated item, the difference will be reimbursed by Vanila Studio DMCC the same way the original payment was made.
NO REFUND, EXCHANGE or RETURN IS POSSIBLE:
For jewelry items and headpieces.
For items AFTER TAILOR ALTERATION (wedding dresses, boleros, etc.)
For ordered wedding dresses in case of the nature of dress purchase.
If the item is not in proper condition (dirty, broken, worn, damaged, stained, etc.)
If the item was on promotion or sale at the moment of the purchase
Gift Certificate Terms and Conditions:
- Vanila Wedding Boutique gift certificate is not a cheque, guarantee, credit or charge document
- Gift certificate cannot be exchanged for cash
- You may use to make purchases only at Vanila Wedding Boutique in Dubai
- Gift Voucher is valid for a period of six (6) months from the date of purchase/or acceptance
- Gift certificate cannot be redeemed via telephone/email
- In case the purchase values is less than that of the gift certificate, no change is given
- Goods obtained via the gift certificate are not returned, but can be exchanged as per the company policy
Vanila Wedding Boutique
MANAGEMENT
