Refund and Exchange Policy

31.03.2015

REFUNDED within 7 days.
EXCHANGED within 30 days.


RETURN and REFUND – 7 days from the date of first payment/purchase: item should be in proper condition, with the price tags and with original receipt.


 You must have valid receipt or proof of purchase.
 All refunds will be processed according to the original mode of payment.
 All purchased items to be verified against invoice prior to leaving the store premises.
 No refund of goods during sale and/or promotions.
EXCHANGE – 30 days from the date of first prepayment/purchase: in proper condition, with the original of the receipt, clean sole (if its shoes), no damages (for dresses and accessories). Exchange can be done for a lower rated item, the difference will be reimbursed by Vanila Studio DMCC the same way the original payment was made.


NO REFUND, EXCHANGE or RETURN IS POSSIBLE:


 For jewelry items and headpieces.
 For items AFTER TAILOR ALTERATION (wedding dresses, boleros, etc.)
 For ordered wedding dresses in case of the nature of dress purchase.
 If the item is not in proper condition (dirty, broken, worn, damaged, stained, etc.)
 If the item was on promotion or sale at the moment of the purchase


Vanila Wedding Boutique
MANAGEMENT